Standard Operating Procedures (SOP):

SOP for Housekeeping

SOP for Uniforms and Hygiene

SOP for Greeting Guests

SOP for Serving Meals to Guests

SOP for Receptionist

SOP for Secretary

SOP for Kitchen Staff

SOP for Mini Bar

SOP for Cleaning Products

SOP for Night Security


Hotel Policies**:**

We like to keep it simple. Our ruling policy is: “Cleanliness, clarity and transparency above all and at all times. Keep yourself, your environment and the larger area of the property clean, tidy and organized. Ready to communicate clearly, show with pride what